Privacy and Cookie Policy is brought to you by Holt Footcare whose address is The Old Railway Yard, 4 Station Road, Holt, NR25 6BS.


We take the privacy of our patients and visitors to our website very seriously. Please read this privacy policy carefully as it contains important information about how your personal data will be used.

For the purposes of the Data Protection Act 1998, the GDPR and the Data Protection Bill when in force and all other relevant legislation, Odele Stevens is the ‘data controller’ (is responsible for, and controls the processing of, your personal data).

Personal Data we may collect about you

Information that you provide

Personal information about you (such as your name, email address, phone number) will be obtained, whenever you complete forms on the website.

We will also obtain personal information you provide when you fill in any patient forms we provide or write in treatment notes, send feedback, post material, contact us for any reason and by any medium, sign up to a service, share information via the Website’s social media functions, complete a survey or report a problem with the website.

We will ask you to provide sensitive personal data before providing any treatments or services to you.

We may retain a record of any contact you make with us.

Personal Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can;

Give consent on his/her behalf to the processing of his/her data;

Receive on his/her behalf and data protection notices;

Give consent to any transfer of his/her data


Occasionally we may receive information about you from other sources such as your GP, Nursing Home Staff or Insurance companies which will be added to the information already held about you in order for us to help supply our services and products to you.

Information that will be collected automatically

Cookies: We may monitor your use of the Website through the use of cookies and similar tracking devices. For example we may monitor how many times you use the website, which pages you go to and traffic data. This information helps to build a profile of users to the website. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on the use of cookies on the website, please see the sections on cookies below.

Device Information: We may also collect information about your device each time you use the Website. For Example, we may collect information on the type of mobile device that you are using and its unique identifier (for example ,the IMEI number, the device’s mobile phone number, or the MAC address of the device’s wireless network interface),the type of mobile browser that you are using, the mobile operating system that you are using, mobile network information and the time zone settings.

Information on your device: We may also collect information which is stored on your device each time you use the Website. For example, we may collect contact information, login information, photos, videos, and other digital content with your prior consent.

Location Data: We may also collect information to determine your location using GPS technology or such other location tracking software we may use from time to time. Some of the features of the Website may require access to such location data to work. If you would like to use any such feature, you will be asked to consent to provide such location information. You can withdraw your consent to providing this information at any time by emailing or contacting us via the contact details at the bottom of this policy.

How your personal data will be used

We will use your personal data for the following purposes:

To help identify you and your patient records


Research, statistical analysis and behavioural analysis

Marketing-see Marketing and opting out

Fraud prevention and detection

Customising the website and its content to your particular preferences

To notify you of any changes to the website or to our services or products that may affect you

Improving our services and products.

Marketing and opting out

If you give your consent, we may share your personal data with organisation who are our business partners and we or they may contact you(unless you have asked us or them not to do so) by mail, telephone, sms, text, email, about products, services, promotions, special offers, and charitable causes that may be of interest to you. If you prefer not to receive any further direct marketing communicatons from us or our business partners, you can opt out at any time. See further ‘Your Rights’, below

The website may contain links to other websites or apps which we or our partners own, or websites or apps of our partners or third parties. Please note that if you follow any of these links, the websites, apps and services provided through them will have their own privacy policies/terms of use. We do not accept any responsibility or liability for their respective privacy policies/terms of use or the collection and use of any personal data collected through these websites, apps or services. Please ensure that you review the relevant privacy policies/terms of use prior to providing any personal data to, or using these websites, apps, and services.

Disclosure of your personal data

We may disclose your personal data to :

All Healthcare practitioners who work at Holt Footcare

Your doctor, GP, or other medical professionals

Other companies or businesses that become partners with Holt Footcare

A third party who acquires substantially all of Holt Footcare assets, in which case the personal data shall be one of the acquired assets

Our agents and service providers

Law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by applicable law

Business partners in accordance with the ‘Marketing and opting out’ section above

Keeping your data secure

We will store your personal data on secure servers

Data put on to paper Treatment cards will be stored securely.

While we will use all reasonable efforts to safeguard your personal data,you acknowledge that the use of the internet is not entirely secure and is this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

Transfers of data out of the EEA

We will make reasonable efforts to ensure that your data is not transferred outside the European Economic Area(EEA). Where we use data servers that may transfer data out of the EEA we will take steps to ensure adequate protections are in place to ensure the security of your information and give you remedies in the unlikely event of a security breach.

All information you provide to us is stored with secure data processors for the purposes of storing your data, accounting purposes and social media purposes for example. A copy of your information is also stored securely on our internal server and computers where access is restricted.

Please note that any processors we utilise that they may transfer your data to the US, comply with the EU-US PrIvacy Shield Framework, which is a mechanism that ensures compliance with EU data protection requirements when transferring personal data from the European Union to the United States. You can learn more about Privacy Shield here:

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using our contact details at the bottom of this policy.

What you can do to keep your information safe

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.


We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Your Consent and Rights of Access

We will only collect and store information about you as detailed above. You will be provided with opportunities to consent to this Privacy Policy and marketing when you provide your personal details to us.

You can change your mind or remove or amend your consent at any time.

  • You have the right of access to your personal records or other information that we hold about you. There is no administrative charge for this service.
  • You have the right to rectify any errors in the data we hold about you. If any data or information we hold about you is inaccurate, or out of date, please contact us and we will correct this immediately.
  • You have the right to have the data we hold about you erased.
  • If you wish us to continue to store your information but wish us to keep your data separate and not process it in any way, please let us know and we will do so.
  • You have the right to ask us to stop processing your personal data for direct marketing purposes. You may also specify that you object to direct marketing by particular channels such as by email or telephone. If this is the case, please specify the channels you are objecting to in your communication with us.
  • You have the right to data portability. If you wish to obtain your data for your own purposes across different services , we will provide this information to you in a CSV file. There is no administrative charge for this service.
  • You have the right to object to any direct marketing.

To revise your consent, access , amend, or remove your records or assert any of your rights set out above, you should send your request in writing to us at

You will need to provide proof of identity and address (eg a copy of your driving licence or passport , and a recent utility or credit card bill); and specify the personal data you want access to, amended or removed.

How long we will store your data

We will store your data for as long as necessary for the purpose of processing. The data will be deleted in the following circumstances:

  • You have withdrawn your consent to data processing
  • The data is no longer up to date or accurate


Should you be under the age of 16 and have any questions about this Privacy policy, please contact us using the details below and we shall to explain how we use and process your data.

Use of cookies

A  cookie is a small text file which is placed onto your mobile (or other electronic device) when you access the Website. We use cookies and other online tracking devices on the website to:

  • Obtain information about your preferences, online movements and use of the internet;
  • Carry out research and statistical analysis to help improve the Website content and services and to help us better understand our visitor and customer requirements and interests;

The information we obtain from the use of Cookies will not usually contain your personal data. Although we may obtain information about your device such as your IP address ,your browser and/or other information, this will not usually identify you personally. In certain circumstances we may collect personal information about you-but only where you voluntarily provide it(eg by completing an online form) or where you purchase services from us.

Consent (notification on home page)

There is a notice on the website home page which describes how cookies are used and which also provides a link to this policy. You will be presented with an option to accept the terms of this Privacy and Cookie Policy. If you use this website after this notification has been displayed to you, you warrant that you have consented to the use of cookies for the purpose described in this Website privacy policy.

How to turn off Cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of the website. For further information about cookies and how to disable them please go to: or

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send us an email to You can also write to Holt Footcare, The Old Railway Yard, 4 Station Road, Holt, NR25 6BS or call us on 01263 80 88 88.

Changes to this privacy policy

We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the website.

Data Protection Supervisory Authority

The data Protection Supervisory Authority in the UK is the Information Commissioners Office. Should you have any complaints about the way we handle your data, you may direct them to the ICO. More information on the ICO can be found on their website here: